eBay video library : Add eBay-hosted videos to your listing

eBay video :
The videos are uploaded directly to eBay's server, they are connected to your eBay account and cannot be used outside eBay. They will be displayed in the second position in Photo Gallery. eBay does not provide method to display them in descriptions.

Youtube video :
Youtube is a platform for video streaming and sharing, it does not provide a video source that can be played directly, sellers can only use the video page URL in listing descriptions, either as standalone links or as links on pictures. 

HTML5 video :
Sellers can upload videos to video hosting platforms like Kizoa and get a video source that can be played directly, then use HTML5 video tag to insert a video block in listing description, these videos can be played in descriptions directly.

* For adding Youtube videos or HTML5 videos, please refer to  this tutorial

1) Upload Video

Log in to SoldEazy, go to Channels > Channel Setting-eBay > eBay Video Library

Click <Upload new video>

Drag your video to the video uploading area, or click this area to select video

When a video file is selected, please fill in the video information

Instructions:

1. select video
2. input video title for future reference
3. input video description for your understanding
4. select eBay shop(s) that you want to use this video in. Only selected shops will be able to use this video
5. click <Upload> to upload

Go to Tools > Batch Job Manager, see if the uploading process is completed.

Wait until the job is completed

The uploaded video need to be reviewed by eBay before you can add them to listings, please go to video info page to see the review status.

2) View uploaded video info

Log in to SoldEazy, go to Channel > Channel Setting-eBay > eBay Video Library

1. video title
2. video description
3. eBay shop(s) enabled for this video and approval status, you can only apply to these shop(s)
4. time of video uploading
5. sub-user that uploaded this video
6. Click to view video IDs that can be used in datasheets
7. Click to remove video

You can click the thumbnail photo to preview video(only videos with at least one account approved can be previewed here)

You can click the white square button to view video IDs related to each eBay account

Please copy the IDs for future use.

* Only datasheets of eBay accounts that are enabled when uploading the video can be applied.

Go to Sell > Local Datasheet > Datasheet Maintenance

Click the pencil button on the datasheet with listing that you want to apply the video to

Go to <Photos> section, click <Upload/Select eBay Video>

You can search title of uploaded videos, click to select, then click <OK> to confirm.

Or you can drag/select videos from your computer to upload directly to this listing. After clicking <OK>, you can view progress in Tools > Batch Job Manager , when uploading process is finished, the video ID will be filled in relevant datasheet column automatically.

The video id will appear in relevant column field along with video title

Then click <Save and Sync> to synchronize changes to eBay

* Only datasheets of eBay accounts that are enabled when uploading the video can be applied.

Go to Sell > Local Datasheet > Datasheet Maintenance

Bulk select datasheets that you want to apply the video to, then click <Edit> and input the video ID you copied from video library

Instructions: 

1. bulk select datasheets
2. click <Edit>
3. select <eBay video ID> as field to change, then input video ID
4. click <update and sync> to confirm

 Bulk download datasheet to excel, then add video ID to relevant datasheets

* Please notice that a video ID is bound to its eBay account, you have to use the right video ID for specific eBay accounts.

1)

Q: Video uploading job result says "Ebay API CreateVideo Error: Ebay rest token seems missing for this shop : XXX", what happend?

A: You haven't linked up the Rest Token API, please go to Channel > Sales Channel and link up the "new eBay API" for your eBay account.

2)

Q: When an eBay-hosted video is added to my listing, where will the video appear in the listing?

A: The video will appear in Gallery Photo, placed between the first and second photo.

eBay APP on iPhone :

eBay APP on Android :

3)
Q: I have uploaded my videos, why do they get rejected/ disapproved/ blocked after being approved?
A: If your videos are rejected by eBay, possible reason is that they don't meet eBay's requirements: file less than 150Mb, video duration less than 1 minute, format is mp4, resolution less than 1080P.
For other statuses, we gathered that eBay is now doing manual review operation, so it might take some time for your videos to get approved. As for being "blocked after being approved", eBay hasn't revealed reason yet, but you will be able to see the right status in SoldEazy.

4)
Q: My video is rejected, can I appeal to eBay?
A: No, eBay does not provide any method for appealing. Please re-upload the video and wait for another round of review.

5)
Q: Can I apply one video to multiple listings? What about multiple accounts?
A: In current phase, eBay recommends that sellers apply a single video to only one listing, this also means a single video is only available for one account.
But SoldEazy has built a mechanism under eBay's rules that allows applying a single video to multiple eBay accounts.
SoldEazy will help sellers to submit same video copies to multiple eBay accounts at the same time, then these video copies will be uploaded to eBay server separately, to separate eBay accounts, also they will need to be reviewed separately.
On listing level, eBay does not recommend using one video in multiple listings, but SoldEazy has enabled sellers to use one video ID in multiple listings, so far we do not know whether eBay will forbid this kind of use.

6)
Q: My video is now "approved and Go Live" in relevant account, how come I still cannot see it on computers and mobile devices?
A: This function is still under testing on eBay, buyers will need to use eBay APP and turn your country/region to US in order to see videos. It is foreseeable that eBay will lift restrictions on other country/regions in the future.