Plan & Payment 1.     SoldEazy Monthly Plan 2.     How can I know my current account monthly plan? 3.     How to change (upgrade/downgrade) my monthly plan or enable Mobile Template Generator? 4.     How to check my bills？ 5.     How to calcu... Read More

About "Second Chance Offer" What is a "Second Chance Offer" How to create and view "Second Chance Offer" listings in SoldEazy? 1. What is a "Second Chance Offer" A Second Chance Offer gives you the opportunity to make a sale to bidde... Read More

About GTIN(MPN/ UPC/ EAN/ ISBN) 1. About GTIN(MPN/ UPC/ EAN/ ISBN) About the requirements of MPN EAN UPC, you may visit the following website:http://pages.ebay.com/sell/item_specifics/product_identifiers.html EAN (European Article Number)... Read More

After the listing has been listed on eBay, the listing template only shows part of it or disappears？   1. Reason This situation is usually caused by accidentally clicking Ctrl+V twice when copying the text description, as shown in the figur... Read More

Browser shows error "This page isn't working" with "HTTP ERROR 500" when adding a new eBay account or updating an existing eBay account?   Browser shows error "This page isn't working" with "HTTP ERROR 500" when adding a new eBay ac... Read More

Cannot get Excluded Ship-to Locations right?   Cannot get Excluded Ship-to Locations right? You have specified Excluded Ship-to Location in SoldEazy, but the Ship-to country options on listing page is not what you expected? eg: Cannot selec... Read More

Cannot link up a new eBay ID, why? Cannot link up a new eBay ID, why? I want to link up a new eBay ID, and tried linking several times, but the first API shows red "expired" status, and second shows green "linked", why? When you are tryi... Read More

Disappearance of the Basic Description from eBay Item Page 1. Disappearance of the Basic Description from eBay Item Page If the listing template lacks a basic description setting, the eBay item page will not display the "item description ... Read More

eBay Displays "The seller has not specified a shipping method to XXX" 1. eBay Displays "The seller has not specified a shipping method to XXX" When we are accessing the postage after the product has been successfully listed, sometimes eBa... Read More

eBay Listing Fees and Others eBay Listing Fees and Others listing upgrades UK http://pages.ebay.co.uk/help/sell/promoting_ov.html US http://pages.ebay.com/help/sell/promoting_ov.html AU http://pages.ebay.com.au/help/sell/promoting_ov.ht... Read More

Ended Listing is "AUTOMATICALLY"        relisted to eBay? 1. Ended Listing is "AUTOMATICALLY" relisted to eBay?  Three scenarios for the ended listings to be relisted automatically: The function of Keep One Active is turned to "Yes". For... Read More

Have set up schedule correctly and assigned datasheets to schedule, but not all of them are listed successfully? Have set up schedule correctly and assigned datasheets to schedule, but not all of them are listed successfully? schedule time... Read More

How to Check Whether the eBay Item Description Can Fit Mobile Size, whether it contains Active Content and non-secure HTTP content Check your listing descriptions   Go to http://mobile-friendly-check.dzine-hub.com/web/ http://www.i-ways.net... Read More

How to set up eBay DE(Germany) return policy template?   How to set up eBay DE(Germany) return policy template? Under EU consumer protection law, business sellers who sell items over the internet to consumers must provide their customers ... Read More

How to successfully remove all country/region from the "exclusion list" (ExcludeShiptToLocations) in a listing   1. How to successfully remove all country/region from the "exclusion list" (ExcludeShiptToLocations) in a listing If you did n... Read More

How to switch from PayPal to eBay Managed Payments? 1. How to switch from PayPal to eBay Managed Payments? "Managed Payments" is a service that eBay offers to manage all payments from buyers, sellers no longer need to set PayPal or other p... Read More

How to turn off 'Click & Collect' in Australia site How to turn off 'Click & Collect' in Australia site When the product listing satisfy the following requirements, and the shop setting turns on this service, i... Read More

How to update Wish/ eBay account token 1. How to update Wish/ eBay account token 1) Go to Channel > Sales Channel, find your account, click the pencil icon on the left, the page will go to account editing page  2) Click "update token" b... Read More

How to view, download or print SoldEazy monthly bill How to view SoldEazy monthly bill How to download SoldEazy monthly bill How to print SoldEazy monthly bill 1. How to view SoldEazy monthly bill Login to SoldEazy and click the &l... Read More

I am listing in Australian site (AU) and the datasheet clearly shows 100 AUD. Why does it show 110 AUD  in eBay?  I am listing in Australian site (AU) and the datasheet clearly shows 100 AUD. Why does it show 110 AUD in eBay? Answer：As eBa... Read More

I have listed a lot of products, but my storefront seems empty?   1. I have listed a lot of products, but my storefront seems empty? Due to eBay website settings, if a viewer is using an IP that does not belong to the site country, the vie... Read More

Reason for "Invalid user info. Please Try Again" 1. User entered wrong username or password 2. User hasn't verified email address. Please go to your email used for registration, then click the link in the verification email, or you can go bac... Read More

I synchronized my item specs in datasheet to eBay, but the listing displays different values? I synchronized my item specs in datasheet to eBay, but the listing displays different values? Solution 1. I synchronized my item specs in datashee... Read More

I'm using Microsoft Office Excel/ WPS Number software to open a CSV file, but there are scrambled characters in it/ long number displayed in scientific notation/ 0 before text format number got removed,what should I do?   I'm using ... Read More

Requirements for Promoted Listing 1. Introduction of Promoted Listings Introduction of Promoted Listingshttp://pages.ebay.com/seller-center/faq/stores.html#promoted-listingsPoints to notice: When you set up Promoted Listing through SoldEa... Read More

Keep One Active, Auto Refill and Out of Stock Keep One Active Auto Refill O.S. (Out of Stock)   1. Keep One Active Keep One Active Keep One Active is a function to relist the ended listing automatically for all listing which has G... Read More

My csv file contains long number or number that starts with 0, when file is opened the number become broken, what should I do? Solution Instead of opening the CSV file directly in Excel, try importing it by clicking Data > From Text, wo... Read More

My listing is associated a fitment table, now it's gone, what happened?   1. How did this happen?  eBay updates its motor parts fitment info from time to time, so it's possible that valid motor parts fitment records suddenly beco... Read More

Requirements for Multi-Variation Listings for Different eBay sites   Requirements for Multi-Variation Listings for Different eBay sites United Kingdom http://pages.ebay.co.uk/help/sell/listing-variations.html United States http://pages.ebay... Read More

Searched for several SKUs but datasheets/ listings are not filtered? Searched for several SKUs but datasheets/ listings are not filtered? I searched several SKUs in Datasheet Maintenance/ Listing Maintenance page, but datasheets/ listings... Read More

Setting about Megashowcase 1Setting about Megashowcase The old version of Megashowcase has a function of real-time update according to what user set up for the category. There is link-up for individual item as well. It is required to use ac... Read More

Subscribed SoldEazy store template for eBay store/shop, done design and applied to eBay, but store front did not change? Subscribed SoldEazy store template for eBay store/shop, done design and applied to eBay, but store front did not change? ... Read More

The common eBay errors and the corresponding causes and solutions The common eBay errors and the corresponding causes and solutions   Error message Cause Solution Error: Condition is required for this category. The site or classific... Read More

The step of updating eBay/ Wish account token 1. The step of updating eBay/ Wish account token： 1) Go to 'Sales Channel' and click the account corresponding pencil button on the left. Then, go to the account edit page. 2) Click ... Read More

The width of the text description 01 edit table is 100%, but the table exceeds the border when browsing on the mobile phone after launching the listing?  The width of the text description 01 edit table is 100%, but the table exceeds the bor... Read More

There are garbled characters in the template policy part, what should I do? 1. There are garbled characters in the template policy part? The policy section displayed on the eBay product page is garbled, but when clicked on the template to m... Read More

Type of Encoding needed in the CSV File? 1. Type of Encoding needed in the CSV File? When uploading a csv file to SoldEazy, you must ensure that the text is encoded using UTF-8. If you are not sure, you can open the csv file with your compu... Read More

Unable to assign Listings to markdown manager for discount?   Unable to assign Listings to markdown manager for discount? It is MANDATORY to match the registered site for your eBay shop and the country site you selected for markdown manager... Read More

Variation picture is not displayed correctly on eBay, what should I do? Best practice for multi-variation picture setting Correct but not necessary setting Problematic setting1 Problematic setting2 1. Best practice for multi-variati... Read More

What Does the Tag “Sold as a special offer” Mean from eBay Sales Record? What Does the Tag “Sold as a special offer” Mean from eBay Sales Record? When eBay seller Mr. Li clicked on the “Number Sold” on the eBay listing page to view the ... Read More

What is eGD？How to set the eGD？ Why my listing have a green eGD label？ What is eGD？ How to set the eGD？ What happened after setting the listing to eGD？ How to determine whether a listing is eGD？ 1. What is eGD? The full name of eGD i... Read More

What is the requirement of Promoted Listing？ 1. What is the requirement of Promoted Listing? Promoted listing relevant introduction: http://pages.ebay.com/seller-center/faq/stores.html#promoted-listings   Note：Promoted listings set on SoldE... Read More

Where can I add G picture and 'Product image in the template' in the Excel datasheet? 1. Where can I add G picture and 'Product image in the template' in the Excel datasheet? Where can I add G picture and 'Product... Read More

Six possibilities: The account is only a personal account, and user hasn't subscribed eBay store function. There is a store, but no store category is set. There is a store and store categories are all set, but no item has applied these store ca... Read More

Why did the system return "Fail to get product information" when importing compatibility fitment table from an eBay listing of other sellers?   Why did the system return "Fail to get product  information" when importing compatibility fitment  ... Read More