1.     How to check online listings in different eBay accounts?

I.             After logged in SoldEazy, go to Listing > All Listings

II.           Fill in criteria in the search filter and click < Search >. All the active listings can be found and the listing information shown is real-time here. You can make real-time changes. 

Sometimes eBay will not send listing status to SoldEazy, eg: If your listing is ended by eBay, you will still see it in active status on SoldEazy.

In order to provide users with most updated listing status, we added "update listing status" button on upper right of this page, after this action, the status shall be consistent with that on eBay.  

2.     Why are there listings without datasheets?

After linked up, SoldEazy generates datasheets for listings which were not listed by SoldEazy, such as items listed in marketplaces and other API tools. You may manually generate datasheets if necessary.

I.             Go to Listings without datasheets

II.           A listing does not have any datasheets if the ＜ GD ＞ button appears beside the item. If the listing requires a datasheet for backup, you may click ＜ GD ＞ to generate a datasheet.

III.         You may also check the listings without datasheet and click the < Bulk GD > button below if more than one listing requires to generate datasheets.

3.     How to apply and remove Out-of-Stock Control to active listings?

I.             The background of an active listin g is white

II.           You may click < OS > to apply Out-of-Stock control to a single listing.

III.         A confirmation window is popped up. Click < OK >.

IV.         The result of the action is indicated

V.           If you want to search the out-of-stock listings, tick the O.S button in the status column

VI.         You may check the active listings and the click <bulk O.S> in the bottom if you want to apply Out-of-Stock control in bulk

VII.       The system will add a job automatically. When the job is done, OS control is applied to the selected listings. 
（ Please refer to section 6 about the job management ）

VIII.     Find the listings that you have replenished the stock in Online Listing Maintenance

IX.         Click the bulk ＜ ＲＳ ＞ button if you want to release the OS listings in bulk

X.           An R.S. job is added automatically. When it is successful, the selected listings become available again. 
（ Please refer to section 7 about the job management ）

4.     How to end online listings?

I.             Find the listings that need to end early in Online Listing Maintenance

II.           Click ＜ ＵＥ ＞

III.         A confirmation window is popped up. Click < ＯＫ ＞

IV.         The result of the action is indicated

V.           You may select more than one listing and click < Bulk end > in the bottom of the page to end the listings

VI.         An End item job is added automatically. When it is successful, the selected listings are ended early. 
（ Please refer to section 7 about the job management ）

5.     How to revise online listings in real time ?

I.             Find the listings requiring real-time amendments 

* Please note that revision by RV would not reflect on datasheets

II.           Click ＜ ＲＶ ＞

III.         You may modify the listing information in the pop-up window and the amendments will be reflected on the online listing simultaneously.

IV.         Click ＜ Submit ＞ and the result is indicated

I.             Go to Listing > Live Listing > Without Recent Sales

II.           Choose the searching criteria: Do you want to sort out listings without sales for how many days? Click the < Search > button

III.         Select < Whole Result > in the Scope option to bulk end-and-relist all listings that the system listed. Noted that the system can only process up to 1000 records in one time. Click the < Bulk end and relist > button

VII.       An End-and-relist item job is added automatically. When it is successful, the selected listings are relisted. 
（ Please refer to section 7 about the job management ）

7.     How to go to the datasheets directly?

I.                     If modification on datasheet for a single listing is required, you may click the <Edit> button on the right

**Not all the fields of listings are available in the real-time edit in Online Listing Maintenance. You may refer to the Datasheet Maintenance to modify the other columns.

II.              In Online listing maintenance , if you sorted some items out and they require modification in the datasheets, you may click the <Go to Datasheet> button on the top right corner.

**Bulk edit functions are available in the Datasheet Maintenance .

8.     How to check the job progress and result?

I.             Log in SoldEazy and go to Tools > Job Manager

II.           In the Job Management, results and status of different jobs are shown

III.         3 types of status can be found in Job Management :

                                             i.                 Queued: Waiting for the system to run the job

                                           ii.                 Running: the job has been processing and the progress is indicated

                                         iii.                 Completed: the job is finished. Results are available

IV.         You may find the below 3 types of results:

　 The job is completed successfully

　 Only parts of the listings/ datasheets are revised successfully

　 The job is failed

V.           Click < Result > and more detailed explanations for the failure are shown. You may also go to the failed listings or datasheets directly to revise them according to the error messages.

VI.         If the amendments are completed, click < Re-run Jobs > to run the failure jobs again